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What books on effective organizational communication I can read? Skills



One important aspect in the process of learning is reading. That most effective way to learn about good communication in a learning organization that reading books that allows us to familiarize ourselves with the various concepts on the subject. What follows is a series of books recommended by the Department of Communication at the Faculty of Political and Social Sciences at the Autonomous University of Mexico.

Beyond Internal Communication
by Joan Elias and Joseph Mascaray

The power of strategic communication
By Italo Pizzolante

Organizational Communication Concepts
by Luis Arrieta Erdozain

Communication and organization. The organization and communication communicating
organized by Annie Bartoli

communication, productivity key
by Roger D'Aprix

communication in organizations by Rogers
Everet

organizational communication practice
by Alberto Martínez de Velasco

strategic communication to create, strengthen corporate image and positioning
by Luis R. Picaso Manríquez

The power of communication in organizations
by Rebecca Correia rebellion and Celia Ruiz Sandoval



http://hyperlab.politicas.unam.mx/co/indicelibros_co.htm Reference [Retrieved on November 29, 2006]

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There are certain skills that all personnel of a learning organization must be developed to have good skills communication. Carlos Lopez (2006) provides the following diagnosis, listen, ask questions and feel.

Skill 1: Diagnose
refers to the ability to determine certain levels of "quality" or "need" related to the nonverbal behavior, the environment and people paralanguage.

Skill 2: Play
Within the ability to hear certain elements that we must improve in order to improve our level of listening. The first is the perception (must pay full attention to what the other person expresses), then the distractions (must be focused on speaker) and finally the evaluation (it should be analyzed to extract what we hear most important).

Skill 3: Ask
We know how to ask, you should use vocabulary, ask questions or offer alternatives open to answer. This is the most important and most direct and simple way to collect information.

Skill 4: Feeling
is showing empathy and put ourselves in the place of others to better understand the situation. First of all we must know how to diagnose, listen and ask questions, besides knowing ourselves well then know and understand the situations and problems that we face and facing the other person.

References
http://www.gestiopolis.com/canales/demarketing/articulos/14/commskills.htm
communication skills component of the quality of service. Carlos Lopez. [
Retrieved on 23 September 2006].

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a learning organization and organizational communication which the administrator must


Within an organization or workplace there is a communication that consists of a set of messages that convey a sense of each of its members and the organization itself. This organizational communication is directed to an internal audience (employees, staff, directors) and external audiences (users, distributors, visitors).

internal public communication is expressed in different ways, one way or another are responsible for the effectiveness of the organization. Among the types of communication we have the formal (communication relating to labor matters has been expressed in memos, meetings), informal (job content can be used unofficial channels but that is expressed in the offseason meetings, meeting in the corridors), vertical (occurs in policy areas of the workplace), horizontal (occurs between employees of the same level) and rumors (is informal and runs at high speed).

The administrator or director of the work unit is responsible for maintaining effective communication nets so you should keep in mind certain aspects.

• Use appropriate channels to convey messages
• Understand that good communication with each employee understand their role
achieved within the work unit and be motivated to do their job better
• Play the interests of all
• Learning and accept new ideas and recommendations
• The efficiency of a group depends on how successful communication is
• The existence of good flow of information and ideas
decrease the emergence of problems
• Keep employees informed of decisions and actions that management takes
creates in individuals a sense of belonging and a lot of motivation

Effective communication is an essential component of successful organizational as not only the administrator must work together to maintain the same, but all members of the work unit. References




http://www.gestiopolis.com/recursos/documentos/fulldocs/ger/comucorp.htm . Corporate communications. [Retrieved October 18, 2006].

http://es.wikipedia.org/wiki/Cominicaci% C3% B3n_en_la_empresa . Business communication. [Retrieved October 18, 2006].

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Key points to be a communicator cash / a


In life we \u200b\u200bencounter situations where we know people who have a real art when communicating. Dramatically communicate clear, fascinating and catch the attention of the listener. But many are not born with that talent, but we can learn to communicate effectively if we seek it and we implement some key points.

According to Martinez (2006) the art of communication is learned if we want to learn and if we learn to learn. He recommends the following:
- It all starts with the respect due to their listener, either an individual or an audience, he is a great person and expected to respect their point of view.
- Following is the impact you get to give your information, you should always start with something unexpected, unusual.
- After getting the attention of your listener tries to convey your idea clearly so others will understand.
- By exposing your ideas do it safely and calmly do not use words that indicate uncertainty.
- After presenting your idea, your listener will want details, you must listen carefully to identify needs and meet them.
- Cultivate relationships, assertiveness and empathy used.


Next find a series of recommendations to be a good communicator

• Look at the person speaking
• Ask questions

• Do not interrupt • Do not change the subject
• Show empathy for the speaker
• Do not check the
conversation • Respond verbally and nonverbally
• Judging the content and not the people involved
• Communicating emotion and opinion




http://www.gestiopolis.com/canales/gerencial/articulos/47 References / artecom.htm . The art of communication. Jonny Martinez [Retrieved dle 19 October 2006].

http://www.effectivemeetings.com/productivity/communication/listener.asp . Are you a good listener?. [Retrieved on September 13, 2006]

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Effective Communication: Definition and Process


After consulting various sources could come to define effective communication as communication that through good communication skills and ways, achieves the purpose of what you want transmit or receive. Effective communication within the transmitter and receiver code so there is a message that is exchanged. In other words you both understand the message conveyed. Within

effective communication processes different elements of communication should take into account certain characteristics.
1. The transmitter must establish credibility, you must know the subject, know who and how to deliver the message to avoid misunderstandings.
2. The message must display intellectual components (language that helps us understand and reason), and emotional components (emotions and feelings explain our feelings about the message.)
3. The receiver must listen and understand the message to respond effectively to the situation.

Not all are excellent communicators and not follow the processes set forth herein. But with some key points and the interest you get down to communication situations can perform these processes effectively. References




Ramos Marcano, E. (1996, August 1925). The importance of effective communication . El Nuevo Dia P. 15.

http://www.mindtools.com/CommSkll/CommunicationIntro.htm . Why communications skills are so important [Retrieved October 18, 2006]

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What is communication? Introduction


First of all we must be clear what the meaning of communication and what are the different components. Cardona (1990) defines communication as the process that occurs between one or more people to send or receive information of any consequence. In this process information is exchanged, ideas and thoughts. Within communication requires a transmitter (speaker or writer of the message), a receiver (listener or receives the message), message (can be perceived through hearing, touch or sight) and the transmission medium (speech, telephone, computer paper.)

There are various processes of communication: intrapersonal communication
- occurs between a person and herself.
interpersonal communication - occurs between a person and the other (s).
collective communication - occurs among several people or groups.

As media types are: verbal
- through speech.
nonverbal - through body language. Written
- email, paper, etc.. References


Cardona, I (1990). Effective Communication: An Introduction to communicology . San Juan, PR: Editorial Cultural. pp. 31, 33, 38.

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"Most of the problems of effectiveness and suffering we face in today's world (of organizations and in personal life) is related to inadequacies presented in the form of conversation and relate to others ... Many people suffer from their inability to be heard, because of its difficulty to claim or difficulty in recognizing the work of others. "

Julio Olalla (Chilean lawyer, scholar Theory of Language and Education)

We must that many of the problems of the organization are a result of poor communication you have. Effective communication is an essential component to the success of the organization, which in our case we are administering the library or working. The communication is only interpersonal, person to person, but we also face inter-group communication, intragroup, organizational and external. Everyone should have good communication skills to help function in each. The most important is the willingness to collaborate and keep in mind that our words and actions are key to the development of our organization, company, library or workplace represent.

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